AND WHAT WE STRIVE FOR
A proudly established Hartlepool opticians for over 30 years, our goal in 1986 was to create an eyecare culture that was personal and distinct – an ethos we maintain and continue to improve on to this day.
Established in 1986, Pagan (Mark Pagan) and McQuade (Gary McQuade) were optometrists who founded the company soon after graduating from university. Young idealists, the pair had a vision of opening their own opticians, offering quality optometry services with great customer service. Over the years, the company grew from strength to strength, opening practices throughout Teesside and North Yorkshire. Pagan & McQuade has itself served generations of locals and become a part of the very fabric of the local community. The company was sold in a management buyout in 2019, with long serving members of staff, Joanna Thomas and Tony Saunders, taking over the practice. Today the practice has a new name and Thomas & Saunders Optometrists continue to go from strength to strength.
Our Mission & Vision
Our mission has always been to offer quality optometry services with great customer service. We continue that mission today.
To offer quality optometry services with great customer care by investing in our people, our technology and our customers.
Our vision is to promote excellence in eye care and promote eye health in our local community of Hartlepool and beyond.
Meet the team
I have been the principal optometrist for over 19 years now, so a lot of my clients have become more like friends.
I like spending the time to be thorough in my eye examinations so that I can make recommendations with confidence in the knowledge that I have really understood my client’s needs.
Being a spectacle wearer myself over many years means I have a full understanding of what it’s like to undergo an eye examination. My clients tell me that they enjoy coming to see me. That’s very gratifying.
Dispensing Optician and Practice Manager
I have been a dispensing optician for over 29 years and have managed the Hartlepool practice for 17 years. I also studied to gain a contact lens fitting qualification too.
I love choosing spectacle frames and I am entirely responsible for all the frames in the practice. More than that, I love to help our clients choose frames that make them look great and feel confident in their appearance, and help them see well through their bespoke lenses.
I think that our clients know that my advice is enthusiastic, honest and always in their best interests.
It’s a great place to work, which is why I’ve been here for over 17 years and I know my colleagues feel the same. I have an optical assistant diploma from Anglia Ruskin University.
My own spectacles are fantastic because I love how they look. They allow me to see properly at all distances and they keep tired eyes at bay, which is a benefit of spectacles that not everyone is aware of.
I have been a part of the team for over 25 years and I am the longest serving member of the team here in Hartlepool. I have an optical assistant diploma from Anglia Ruskin University.
I am regularly asked optical questions by our clients when out and about in town. It’s a real pleasure to continue to meet such nice people through my work and I have now provided eyecare advice for several generations of local families. I really feel part of it here.
I have been with the team for over 14 years now. I have an optical assistant diploma from Anglia Ruskin University. I previously worked at another opticians and wanted a change. I noticed straight away the family atmosphere in the branch and the commitment to constantly improving our customer service which continues to this day.
The level of training I have received is of a far higher standard than in my previous Opticians job. I really enjoy being part of a company that gets to know their clients so well and is so good at fulfilling their optical requirements in a really friendly and comfortable environment.
115 York Road, Hartlepool, TS26 9DL
Monday, Wednesday, Thursday, Friday
9am – 5:30pm
10am – 5:30pm
9am – 3:30pm